Frequently Asked Questions.

Standard delivery within Lagos takes 1-2 business days. Nationwide delivery takes 3-5 business days. International shipping takes 7-14 business days depending on the destination.

Yes! We offer free shipping on all orders above ₦100,000 within Nigeria. International shipping rates are calculated at checkout.

Absolutely. Once your order is shipped, you'll receive a tracking number via email and WhatsApp. You can also track your order from your account dashboard.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Contact us for specific international shipping inquiries.

We accept returns within 30 days of delivery for items in original condition with tags attached. Custom/bespoke items are final sale.

Contact our support team via email or WhatsApp with your order number. We'll provide a return shipping label and process your refund within 5-7 business days of receiving the item.

Yes, exchanges are available within 30 days. If the desired item is more expensive, you'll pay the difference. If less, we'll refund the balance.

Absolutely. Every piece in our collection comes with an authenticity certificate. We source directly from trusted suppliers and master artisans worldwide.

We work with premium materials including 18K and 24K gold, sterling silver 925, ethically sourced diamonds, South Sea pearls, Italian leather, and more.

Yes! We offer complimentary cleaning for all Shollyblings purchases. We also provide professional polishing, stone replacement, and repair services.

Yes! Our bespoke service allows you to work directly with our master jewelers to create a unique piece. Starting prices vary by design complexity and materials.

Custom pieces typically take 2-4 weeks from design approval to completion. Rush orders may be available for an additional fee.

Yes, we offer professional engraving services on rings, bracelets, pendants, and watches. Contact us for engraving options and pricing.

We accept Visa, Mastercard, bank transfers via Paystack, USSD payments, mobile money, and cryptocurrency through Remitano. All payments are processed securely.

Yes, all payment processing is handled by PCI-compliant payment gateways (Stripe, Paystack, Flutterwave). We never store your card details on our servers.

We offer flexible payment plans on purchases above ₦500,000. Contact us for details on our installment options.